Frequently Asked Questions

Does Skinhanok offer free shipping?

Yes. Free standard shipping on every order delivered in the United States; orders to other countries carry a flat USD 20 international shipping fee, shown at checkout before you pay.

How long does delivery take?

Orders are processed in 1–3 business days. Delivery within the United States usually takes 2–7 business days after dispatch; other countries usually 7–21 business days. Tracking is emailed when your order ships.

What does Skinhanok sell?

Skinhanok sells skincare, makeup, haircare, body care, sun care and fragrance from established beauty brands.

Are the products genuine?

Yes. We sell genuine, sealed products in the manufacturer's original packaging, sourced through established supply partners.

Is Skinhanok the official store of the brands it sells?

No. Skinhanok is an independent retailer operated by YALEO LLC and is not affiliated with or endorsed by the brands we sell.

What is your return policy?

You can return unopened items within 30 days of delivery. Damaged, faulty or incorrect items are replaced or refunded free of charge. Please contact us before sending anything back.

Which payment methods do you accept?

We accept major credit and debit cards and the wallets shown at checkout, such as Shop Pay, Apple Pay and Google Pay. Payments are processed securely by Shopify.

How do I choose the right skincare product?

Start with your skin type and one concern, compare key ingredients and patch-test new products. Our Skincare Routine Guide explains the steps.

How can I contact you?

Email support@skinhanok.com or call +1 505-479-3431, Monday to Friday, 09:00–17:00 US Eastern Time. You can also use our contact form.